d. Contacting other businesses
If you have one disagreement, complaint or inquire when it comes to something, this site otherwise one information about a product you will want to contact the fresh in charge unit issuer otherwise dealer:
To possess an effective superannuation equipment regarding SPSL Master Trust (except that with regards to a contribution made from a good Suncorp Savings account in order to a beneficial superannuation account throughout the SPSL Master Trust), the fresh new Trustee will be contacted because of the phoning 1800 191 517;
Suncorp Financial is not responsible for people conflict, criticism otherwise ask incase a person is acquired from the Suncorp Bank it can admission it onto the relevant unit issuer or distributor.
twenty-eight. Misleading Internet sites Payments
If ePayments Password applies to a deal made courtesy a keen sites banking business otherwise when a transaction is made from NPP since an Osko percentage (excluding an Osko percentage from a single Suncorp Family savings to some other Suncorp Family savings playing with an excellent PayID) otherwise Very first Solitary Borrowing Transfer, we shall stick to the statutes of one’s ePayments Code when you look at the relatives so you can Mistaken Web sites Costs. These methods do not connect with deals in which the �Transfer Currency so you’re able to External Accounts’ or �Transfer to almost every other Suncorp Accounts’ sites banking provider utilized was a services customized generally to be used by the a business and you may depending mostly to have providers objectives.
This clause sets out how exactly we commonly handle Misleading Web sites Payments from both you and Mistaken Sites Money obtained to your Account. Your agree to all of us dealing with Mistaken Websites Repayments in this method.
Reporting a mistaken Websites Payment
- getting in touch with united states to the 13 eleven 55 within Australian continent;
- contacting you into the 617 3362 2222, if the overseas; or
- checking out our very own locations.
You should provide us with complete information on your order you are querying. We may want more information from you to analyze.
When you declaration a misguided Web sites Fee we will leave you a notice number or other particular acknowledgment you would be to keep once the evidence of the fresh new time and date of your statement.
Once you statement a misguided Internet Percentage in order to us, we because Delivering ADI, will take a look at if a mistaken Internet sites Payment keeps took place. We’ll want certain suggestions make it possible for us to undertake that investigation, such as the BSB and Account amount otherwise PayID to your hence the fresh new Mistaken Sites Payment is made, the name of cluster or perhaps the meant person and you may people further information you really have evidencing brand new mistake. We’re going to contact your if we want more info.
If we try satisfied you to definitely a mistaken Internet sites Payment possess taken place, we’ll posting new Finding ADI an ask for the new get back of financing. The Acquiring ADI is required to accept which request within this 5 Business days and indicates us if you can find adequate finance from inside the the brand new Membership of one’s Unintended Recipient to cover the Misleading Sites Fee.
The Getting ADI may also browse the. If for example the Getting ADI is not found you to definitely a mistaken Websites Payment enjoys happened, they don’t come back the money.
We should instead inform you of the results of the said Mistaken Sites Percentage in writing and you may inside 31 Working days of your own time on which your reported the fresh Mistaken Internet Fee in order to us.
Should your Choosing ADI efficiency kasidie the cash to united states we shall go back the income to you whenever practicable. Always, we shall get back money for you because of the crediting new Account of that Misleading Web sites Percentage was developed. For individuals who don’t features a merchant account with our company, or if that isn’t practicable so you can borrowing from the bank the newest came back money compared to that Membership, we shall come back financing to you by more setting.